SwipeAway
How can we help?
SwipeAway helps you review your iPhone photos and videos, keep your favorites, and remove clutter after a final review.
Contact support
Email Risto@madebycaissie.com for help. Include your iPhone model, iOS version, and what happened. Please do not include private photos, passwords, or payment card details.
Photo access is off or limited
Open SwipeAway Settings and choose Photo Access. With limited access, you can choose more photos. You can also change permission in iOS Settings. SwipeAway can review only the media you allow it to access.
A photo or video won’t load
If media is stored only in iCloud, SwipeAway shows a preview first while the full version downloads. When your iPhone is almost full, iOS does not download full-quality iCloud photos or videos for apps; SwipeAway then says so and keeps the preview so you can still decide. Freeing a few gigabytes lets full quality load again.
Rescan Library in SwipeAway Settings refreshes the library. Similar-photo analysis skips unavailable images and does not download originals just to compare them.
How does deletion work?
Swiping left only adds an item to the cleanup queue. Review the queue and confirm before SwipeAway asks Apple Photos to remove anything. Deleted media normally moves to Recently Deleted for up to 30 days unless permanently removed earlier. iCloud Photos may sync deletions to other devices. SwipeAway is not a backup service.
Why hasn’t storage space changed?
Local byte estimates may be incomplete. Media in Recently Deleted can still occupy space, and iOS manages when storage is reclaimed. SwipeAway reports estimates without promising immediate storage recovery.
What does Pro include?
Pro unlocks unlimited cleanup decisions, Smart Stacks, screenshot cleanup, and long-video cleanup while subscribed. Smart Stacks requires iOS 17 or later. Free access includes 100 cleanup decisions per local calendar day. Available prices and durations appear in the app.
I purchased Pro but it isn’t active
Check your connection, use the Apple Account that made the purchase, and choose Restore Purchases from Settings. Before attempting another purchase, check your Apple subscriptions. If access still doesn’t appear, contact support.
How do I cancel or request a refund?
Manage or cancel through your Apple Account subscriptions. Deleting the app does not cancel a subscription. Apple handles refund requests under its applicable policies.
Can I review kept photos again?
In Settings, choose Show Reviewed Photos Again. Your cleanup history and current queue remain available.
Privacy questions
Read our Privacy Policy. SwipeAway has no login requirement and performs photo analysis on your device.